At CozyRest Pillow, we stand behind the quality of our craftsmanship. Please review our guidelines below regarding returns, exchanges, cancellations, and refunds.
60-Day Return Window
Our return policy is valid for 60 days from the date you receive your order. If 60 days have passed since delivery, we cannot offer an exchange or refund.
To qualify for a return:
- Claims are generally accepted only for items with verified functional defects.
- We do not issue refunds for general change-of-mind purchases, except under exceptional circumstances evaluated at our sole discretion.
- Items must remain in their original packaging and condition.
- A valid receipt or proof of purchase is required for all inquiries.
To initiate a request, contact our support team at [email protected].
Non-Returnable Items
Certain categories of merchandise cannot be returned, including:
- Select health and personal care products
- Gift cards and promotional vouchers
- Custom-made or personalized items
- Downloadable digital goods
- Perishable goods, hazardous materials, and flammable liquids or gases
Order Cancellations
Because we process orders rapidly, cancellation requests are strictly time-sensitive:
- Cancellations are accepted only for full-priced items within 60 minutes of order placement.
- If you need to cancel within this window, email [email protected] immediately with your order details.
- Once order processing begins after the 60-minute window, the order cannot be canceled.
Refunds
Once your returned parcel is received and inspected at our fulfillment facility, we will email you to confirm receipt and advise whether your refund has been approved.
Upon approval, your refund will be processed immediately. A credit will automatically be applied to your original payment method within a few business days, depending on your card issuer or bank.
Late or Missing Refunds
If your approved refund has not appeared after several days:
- Re-check your online bank account or credit card statement.
- Contact your card company, as institutions often take additional time to officially clear transactions.
- Contact your bank to check for pending inbound transfers.
- If you have completed these steps and still have not received your funds, contact us at [email protected].
Replacements & Exchanges
We replace items exclusively if they arrive defective or damaged. If you need an exact replacement for a damaged unit, email [email protected] with photos demonstrating the defect.
Return Shipping Details
- Customer Responsibility: You are responsible for covering all return postage costs. Original and return shipping fees are non-refundable. If your refund is approved, any applicable fulfillment or shipping deductions may apply.
- Tracking & Insurance: For items valued over $10, we strongly recommend using a trackable courier service or purchasing parcel insurance. We cannot guarantee receipt of returned items without verifiable carrier delivery confirmation.
- Processing Time: Delivery times for exchange replacements vary based on your geographic location. Refunds are finalized only after the returned parcel has been physically received, inspected, and verified against our policy requirements.