At CozyRest Pillow, we make upgrading your sleep seamless with free standard shipping on every single order.
Can I track my order?
Yes, every order includes end-to-end tracking. Once your package departs our facility, you will receive a dispatch confirmation email containing your tracking link and unique number. Carrier portals typically take 24 to 48 hours to show the first live scans. You can check the current status anytime via our Order Tracking page.
Will I be charged import taxes and customs duties?
International shipments may incur local customs duties, tariffs, or import taxes upon entering your destination country. Any assessed customs fees are set by regional authorities and remain the responsibility of the recipient. For precise rate estimates, consult your local customs department prior to purchase.
What if my package is lost, delayed, or damaged in transit?
Our fulfillment team carefully inspects and packages every item before dispatch to ensure premium quality. Once handed over to the courier, transit logistics are managed by the carrier. We cannot accept direct liability for packages delayed, damaged, or lost due to carrier mishandling, nor for theft or delivery errors resulting from incorrect addresses provided at checkout.
If an issue occurs during delivery, reach out to the carrier directly using your tracking number to file a claim. You can also contact our team at [email protected] so we can help guide you through the process.